As a dropshipping retailer you may consider returned merchandise to be a headache for the supplier, not you. Don’t forget, though, that you are the point of contact for the customers so if they have a poor experience when returning an item, it becomes your headache.

With as much as a third of all purchases made online being returned, it is worth investing time in preventing as many returns as possible but also creating a seamless experience for customers when they happen.

Continue reading “How to Prepare for and Manage Your Dropshipping Returns”